TERMS AND CONDITIONS

Robust Steering Solutions (PTY) Ltd

Effective Date: 23 June 2025
Last Updated: 23 June 2025

1. ACCEPTANCE OF TERMS

By engaging Robust Steering Solutions (PTY) Ltd (“Company,” “we,” “us,” or “our”) for services, accessing our website, or requesting quotations, you (“Customer,” “you,” or “your”) agree to be bound by these Terms and Conditions and all applicable South African laws and regulations.

These Terms constitute a legally binding agreement between you and the Company. If you do not agree to these Terms, you must not use our services.

2. COMPANY INFORMATION

Company Name: Robust Steering Solutions (PTY) Ltd
Registration: Registered in South Africa
Contact: Website Contact Form | 0655727339
Service Area: Primary area KZN South Coast from Hibberdene to Port Edward

3. SERVICES PROVIDED

3.1 Scope of Services

The Company provides mobile automotive services including but not limited to:

Power steering rack and box reconditioning
Manual steering system repair and reconditioning
Hydraulic cylinder repair and reconditioning
Brake caliper and cylinder reconditioning
Power steering pump reconditioning
General vehicle servicing and maintenance
Supply of new automotive parts

3.2 Service Assessment

All services are subject to initial assessment and quotation. The Company reserves the right to:

Decline services where working conditions are unsuitable
Refuse work on vehicles deemed unsafe or beyond economical repair
Modify service scope based on parts availability or vehicle condition
Assess and approve working conditions before commencing any work

3.3 Mobile Service Limitations

Services are performed at customer premises subject to:

Suitable and safe working conditions
Compliance with local regulations and body corporate rules
Adequate workspace and vehicle access
Weather conditions permitting safe working environment

4. QUOTATIONS AND PRICING

4.1 Quotation Validity

All quotations are:

Valid for thirty (30) days from date of issue unless otherwise specified
Subject to final inspection and assessment
Estimates only and may be adjusted based on actual work required
Non-binding until acceptance and commencement of work

4.2 Pricing Changes

The Company reserves the right to adjust pricing due to:

Additional work discovered during service
Changes in parts availability or pricing
Modification of service scope requested by customer
Unforeseen complications or technical challenges

4.3 Extended Service Area

Services outside the primary service area may be provided subject to additional call-out fees as determined by the Company.

5. PAYMENT TERMS

5.1 Payment Methods

Accepted payment methods are:

Electronic Fund Transfer (EFT)
Cash payment

5.2 Payment Schedule

Deposits may be required depending on work scope and cost
Final payment is due upon completion of services
All payments must be made in South African Rand (ZAR)

5.3 Deposit Requirements

Where deposits are required:

Deposit amount will be communicated during quotation process
Work will not commence until deposit is received
Deposits are non-refundable except as provided in Section 8

5.4 Overdue Accounts

While the Company does not offer payment plans, any agreed extended payment terms that become overdue may result in:

Suspension of warranty coverage
Legal action for debt recovery
Additional collection costs being charged to customer

6. WARRANTIES AND GUARANTEES

6.1 Service Warranties

Warranty terms for services and parts will be:

Communicated to customers upon request
Specified in writing at time of service completion
Subject to normal wear and tear exclusions
Void if unauthorised modifications are made

6.2 Warranty Limitations

Warranties do not cover:

Damage caused by customer negligence or misuse
Normal wear and tear
Damage from accidents, abuse, or modifications
Consequential or indirect damages

6.3 Parts Warranties

Warranty terms for supplied parts will be communicated separately and may vary depending on manufacturer warranties and part type.

7. LIMITATION OF LIABILITY

7.1 Maximum Liability

The Company’s total liability for any claim arising from services provided shall not exceed the amount paid by the customer for the specific service giving rise to the claim.

7.2 Exclusion of Consequential Damages

The Company shall not be liable for:

Indirect, incidental, special, or consequential damages
Loss of profits, revenue, or business opportunities
Vehicle downtime or transportation costs
Damage to other vehicle components not directly serviced
Personal injury or property damage except as required by law

7.3 Customer Assumption of Risk

Customer acknowledges that:

All services are performed at customer’s own risk
The Company is not responsible for pre-existing vehicle conditions
Customer assumes responsibility for providing safe working environment

8. CANCELLATION AND REFUND POLICY

8.1 Customer Cancellation

Customers may cancel services by providing reasonable notice. Where deposits have been paid:

Refunds will only be provided for reasonable cancellation reasons
Refund processing will occur within fourteen (14) working days
Company reserves right to retain reasonable administrative costs

8.2 Company Cancellation

The Company may cancel or postpone services due to:

Circumstances beyond our control (weather, technical issues, etc.)
Unsuitable or unsafe working conditions
Customer breach of these Terms
Force majeure events

8.3 No Cancellation Fees

The Company does not charge cancellation fees for customer-initiated cancellations with reasonable notice.

9. FORCE MAJEURE

The Company shall not be liable for delays or inability to perform due to circumstances beyond reasonable control, including but not limited to:

Severe weather conditions
Natural disasters
Government regulations or restrictions
Supplier delays or parts unavailability
Technical equipment failures

Reasonable delays may be expected in such circumstances, and the Company will endeavour to minimise inconvenience to customers.

10. CUSTOMER OBLIGATIONS

10.1 Working Environment

Customer must provide:

Safe and suitable working environment
Adequate workspace and vehicle access
Compliance with local regulations and body corporate rules
Clean and protected working conditions where possible

10.2 Vehicle Condition

Customer must:

Provide accurate information about vehicle condition and history
Ensure vehicle is accessible for service
Remove personal belongings and valuables from vehicle
Disclose any known safety hazards or special requirements

10.3 Cooperation

Customer agrees to:

Provide reasonable assistance and cooperation
Be available during service appointments
Make timely decisions regarding recommended additional work
Maintain confidentiality of Company methods and techniques

11. INTELLECTUAL PROPERTY

All intellectual property rights in the Company’s methods, techniques, processes, and documentation remain the exclusive property of the Company. Customer agrees not to:

Reverse engineer or copy Company methods
Disclose proprietary techniques to third parties
Use Company intellectual property for competitive purposes

12. PRIVACY AND DATA PROTECTION

Customer information is handled in accordance with our Privacy Policy and the Protection of Personal Information Act (POPIA). By accepting these Terms, you consent to the collection and use of your information as described in our Privacy Policy.

13. DISPUTE RESOLUTION

13.1 Negotiation

Parties agree to first attempt resolution of disputes through good faith negotiation.

13.2 Mediation

If negotiation fails, disputes shall be submitted to mediation before an accredited mediator.

13.3 Arbitration

Unresolved disputes may be submitted to arbitration in accordance with the Arbitration Act 42 of 1965.

13.4 Jurisdiction

Any legal proceedings shall be subject to the exclusive jurisdiction of South African courts.

14. GENERAL PROVISIONS

14.1 Entire Agreement

These Terms constitute the entire agreement between parties and supersede all prior agreements, representations, or understandings.

14.2 Amendments

These Terms may only be amended in writing and signed by authorised Company representatives.

14.3 Severability

If any provision is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14.4 Waiver

No waiver of any term or condition shall be deemed a waiver of any other term or condition.

14.5 Assignment

Customer may not assign rights or obligations under these Terms without Company consent. Company may assign these Terms without customer consent.

14.6 Governing Law

These Terms are governed by South African law, including the Consumer Protection Act 68 of 2008 where applicable.

15. CONSUMER PROTECTION ACT COMPLIANCE

Where applicable under the Consumer Protection Act 68 of 2008, customers have additional rights that cannot be excluded by these Terms. These Terms should be read in conjunction with such statutory rights.

16. ELECTRONIC COMMUNICATIONS

Customer consents to receiving communications from the Company via:

Email to provided email addresses
SMS or WhatsApp to provided mobile numbers
Phone calls to provided contact numbers

17. CONTACT INFORMATION

For questions regarding these Terms and Conditions:

Robust Steering Solutions (PTY) Ltd
Telephone: 0655727339

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

These Terms and Conditions are effective from the date of publication and apply to all services provided thereafter.